John Charles Held

Team Support Lead & Operations Coordinator

John Charles Held is the Team Support Lead & Operations Coordinator at Neatly & Co, where he drives digital transformation and process innovation, partnering with the CEO to implement AI-driven workflow optimizations and advanced automation using Microsoft 365 and Power Automate. His efforts ensure the seamless integration of internal processes, allowing the team to operate more efficiently and scale effectively.
In addition to his focus on process innovation, John brings extensive experience in global product sourcing and vendor management. He has successfully overseen international supply chains, streamlining approvals with key vendors like Amazon and ensuring smooth, reliable operations across multiple channels. His ability to adapt and optimize workflows has been pivotal in enhancing both client and team experiences.
John is also an accomplished website designer, utilizing tools industry leading platforms and various design software to create impactful, user-friendly digital experiences including Neatly & Co’s website. His work spans a wide range of design projects, from marketing materials to full-scale websites, ensuring consistency in branding and customer engagement.
John holds a B.S. in Interdisciplinary Social Sciences from Florida State University, with concentrations in political science, communication, and crisis management. This multidisciplinary background fuels his passion for problem-solving and adaptability, which he applies to every challenge at Neatly & Co. His commitment to continuous learning is also evident in his certifications in leadership, AI development, construction management, and social media strategy.
Beyond his professional accomplishments, John is deeply committed to community service, having volunteered for political campaigns and projects like 7 Cups, supporting individuals in need.

John@neatlyco.com